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Return Policy

We hope you love the new products from grooaylee, but in case you are not 100% satisfied, we accept returns within 7 days since you received the package.


How to return?

  1. Contact our customer service at service@hallofknights.com for return address or shipping label. Please note, we DO NOT provide prepaid labels, customers need to pay the return shipping, and the original shipping cost is nonrefundable.
  2. Drop your return package at any courier company you find convenient, and email your tracking number and tracking link to service@hallofknights.com.
  3. Wait for the delivery, once we confirmed your return, we’ll send you the refund or exchange. Refunds will be sent back in the method of original payment, usually it takes 3-7 business days for PayPal or credit card banks to deal with the refunds,


Returns will only be accept in the following conditions:

  1. Items are in their original packaging.
  2. Tags remain attached to garments.
  3. Garments are unworn, unwashed and unstained.


We DO NOT accept returns for the following:

  1. Itemsreceived are not in their original condition.
  2. Items without their original tags attached.
  3. Garments that appear worn, smell of perfume, smoke, deodorant or body dour.
  4. Itemsreceived without authorization.
  5. Garments thatare marked or damaged in any way, includes fake tan, deodorant and makeup.

* Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the consumer.